Returns & Refunds Policy
Returns & Refunds
Welcome to HAVEN HOMES.
HAVEN HOMES is a brand owned and operated by HAVEN HOMES. Throughout this Return, Exchange & Refund Policy, the terms “we”, “our”, and “us” refer to HAVEN HOMES.
We are committed to providing quality furniture and home décor products along with a reliable customer experience. This policy explains the conditions and procedures for returns, exchanges, and refunds for purchases made through:
1. Return Period
Customers may request a return within 7 days from the date of delivery.
Return requests submitted after this period may not be accepted unless required under applicable laws and regulations.
2. Return Eligibility
To be eligible for a return, products must meet all of the following conditions:
Product must be unused and in its original condition.
Product must be returned with original packaging.
All accessories, parts, manuals, and included items must be returned.
Product must not have scratches, damage, stains, modifications, or signs of use.
Product must be suitable for resale.
HAVEN HOMES reserves the right to refuse returns that do not meet these conditions.
3. Used or Damaged Products
Returns will not be accepted for products that have been:
Used after delivery.
Damaged due to customer handling.
Modified or assembled incorrectly.
Exposed to conditions that affect product quality.
Returned without original packaging or required parts.
Customers are responsible for taking reasonable care of products until a return decision is completed.
4. Return Due to Customer Preference
Returns requested due to reasons such as:
Change of mind
Product no longer required
Size or space considerations
Personal preference
may be accepted if the product meets return conditions.
Return shipping and related costs in such cases are the responsibility of the customer.
5. Damaged, Defective, or Incorrect Items
If you receive:
A damaged product
A defective product
An incorrect item
Missing parts or accessories
please contact HAVEN HOMES within 24 hours of delivery.
Customers should provide:
Order number
Product details
Photos or videos showing the issue
Our team will review the case and provide an appropriate solution, which may include:
Replacement
Exchange
Repair solution (where applicable)
Other suitable resolution
6. Exchange Policy
Exchange requests are handled on a case-by-case basis.
Exchange approval depends on:
Product condition
Product availability
Reason for exchange
Inspection results
Products must meet the return eligibility conditions before an exchange can be approved.
7. Return Shipping
Return shipping responsibility depends on the reason for return.
Customer Responsibility
Return shipping charges may apply when the return is requested due to:
Change of mind
Personal preference
Incorrect customer selection
Product size or space issues
HAVEN HOMES Responsibility
HAVEN HOMES may cover return or replacement costs when the issue is caused by:
Wrong product delivered
Confirmed delivery damage
Confirmed product defect
Each case will be reviewed individually.
8. Refund Policy
Once a returned product has been received and inspected, the refund decision will be confirmed.
Approved refunds will be processed within:
5–7 working days
Refunds may be issued through the original payment method or another suitable method depending on the payment provider and circumstances.
Bank or payment provider processing times may vary.
9. Non-Returnable Items
The following items may not be eligible for return:
Customized products (if available)
Used products
Products damaged by customers
Products without original packaging
Products missing parts or accessories
Clearance or special offer items where stated
10. Order Cancellation
Customers may request order cancellation before shipment only.
Once an order has been shipped, cancellation requests may not be accepted and will be handled according to this Return, Exchange & Refund Policy.
11. Cash on Delivery (COD) Orders
Customers placing Cash on Delivery orders agree to accept their confirmed orders.
If a customer repeatedly refuses COD deliveries without a valid reason, HAVEN HOMES reserves the right to:
Restrict COD availability.
Require prepaid payment.
Reject future COD orders.
12. Inspection Process
For approved returns, HAVEN HOMES may inspect the product condition before confirming the final return or refund decision.
Products that do not meet the return requirements may be returned to the customer.
13. Product Variations
Due to manufacturing processes, lighting conditions, and screen settings, slight differences in:
Color
Texture
Wood grain
Fabric appearance
Natural material patterns
may occur and are not considered defects.
14. How to Request a Return or Exchange
To request a return or exchange, please contact us with:
Order number
Customer name
Contact number
Reason for request
Supporting images or videos (if applicable)
Our customer support team will review your request and guide you through the process.
15. Contact Information
For return, exchange, or refund requests, please contact:
HAVEN HOMES
Website: www.havenhomesksa.com
Email: info@havenhomesksa.com
Phone & WhatsApp: (+966) 594 220 565
Location: 7478 Fatimah Az Zahra Jareer District, Unit No. 3 Riyadh
Business Hours:
Saturday – Thursday: 11:00 AM – 7:00 PM
Friday: Closed
Thank you for choosing HAVEN HOMES. We appreciate your trust and are committed to providing quality products and reliable customer service.
